Stemming from the observation that feedback conversations ranked toward the top of difficult conversations within organizations, Sheila Heen co-author of Thanks for the Feedback, set out to bring clarity and increase the success of feedback interactions. Sheila shares her memorable and impactful framework for navigating feedback conversations at the 2015 Summit.
GLSnext Premium Video
Get access to this video and the last two years of high-impact full session videos from The Global Leadership Summit when you upgrade your account to premium.
Get Premium
Log into your GLSnext Premium account or get premium to watch this video.
Forgot password or Sign in to watch this video.
Sheila Heen
Founder | Triad Consulting GroupThanks for the Feedback
Published July 1, 2016TOPICS IN THIS VIDEO
InfluenceLeading OthersStemming from the observation that feedback conversations ranked toward the top of difficult conversations within organizations, Sheila Heen co-author of Thanks for the Feedback, set out to bring clarity and increase the success of feedback interactions. Sheila shares her memorable and impactful framework for navigating feedback conversations at the 2015 Summit.
About the Speaker(s)
Sheila Heen
FounderTriad Consulting Group
Sheila Heen has spent more than two decades teaching Negotiation at Harvard Law School, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting, works with executive teams to strengthen their working relationships, work through tough conversations and make sound decisions together. Heen has applied her expertise across a diverse range of companies and cultures including Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, AT&T, and many family businesses, as well as not-for-profits, the Singapore Supreme Court and the Obama White House. She has written two New York Times bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
Years at GLS 2015, 2018